Multi Channel Helpdesk
Never miss a sales oppurtunity again!
1. Live chat embedded in your site.
2. Track all inquiries from different platforms.
Messages from different Facebook Business Pages
3. As an owner, see how your customer support is performing.
4. Assign task within your company by creating internal tickets.
5. Your very own FAQ and Support Portal Pages.
Providing excellent support is the key to having happy customers and a thriving business. But at this day and age, there are so many channels for customers to reach you out which is both a blessing and a curse. You've got email messages, Facebook messages, tweets, live chat, phone calls, it's a lot. So if you are looking for a way to streamline all of your incoming support tickets, then you'll want our Multi Channel Helpdesk service package.
Multi Channel Helpdesk is a service offered by enablr with the help of a software platform to streamline all your customer support channels like social media messages from Facebook, Twitter, emails and even calls into a single universal dashboard which helps you give your customer the best possible in most timely support.
The dashboard will contain all the tickets from multiple sources and can be assigned to your available support agents. Then within each ticket, the agents can respond, add internal notes, macros and link to help articles as part of the response. With Multi Channel Helpdesk, you'll get real-time insights, on who's chatting, who are waiting and who are browsing your website.
Furthermore, Multi Channel Helpdesk allows you to create your knowledge base where you can have your how-to-guides and help docs that can be used both internally and externally to better support your customers.
Then there's the reporting feature that gives you stats on the number of tickets, where those tickets are coming from, and see how each of your support agents is performing. So if you are looking for a new solution to better support your customers, then you'll definitely want to check out our services.